These terms govern the services provided by Team BRANDLOCKER (ABN 27 953 518 204), trading as BRANDLOCKER, of Unit 2/25 Industrial Ave, Molendinar QLD 4214.
In these terms, “we”, “us” and “our” mean BRANDLOCKER. “You” and “your” mean the client engaging us. You can reach us on 1300 302 194 or at admin@brandlocker.com.au.
These terms apply from the moment you engage us and continue for as long as we work together. By accepting a proposal, paying an invoice or instructing us to begin work, you agree to them.
Where we have signed a separate written agreement with you and it conflicts with these terms, that agreement takes precedence. We may update these terms from time to time, and material changes will be notified to current clients in writing.
Sprint means the 90-day engagement covering three months of strategy, build and management.
Ongoing Engagement means the month-to-month arrangement that may follow a Sprint.
Ad Budget means money you spend directly with advertising platforms, separate from our fees.
Assets means the materials produced for you during the engagement.
Systems means the pipelines, automated messaging funnels and workflow logic built and operated by BRANDLOCKER.
We qualify every client before accepting them. Where we believe your business isn’t positioned to convert what the system produces, for example if enquiries can’t be answered, stock can’t meet demand, or the work can’t be delivered once it’s sold, we will decline the engagement.
Acceptance is at our discretion. This protects both of us. We don’t take money for work that can’t produce a result.
The Sprint is a 90-day engagement covering three months of strategy, brand and messaging, creative, build, campaign management and reporting. Scope is set at Discovery and confirmed in writing before work begins.
It is a commitment to three months of management, not three separate monthly decisions. Building the systems properly takes real work, and the machine then needs data before it can be optimised. Buying cycles are rarely instant either, particularly at higher price points, where there is more trust to build and the lead time between first contact and a decision can run to several weeks.
We book consults throughout the Sprint and report on performance and lead quality as we go, rather than only at the end.
Before the Sprint ends we will contact you to establish whether you’d like to continue as an ongoing client or take the Assets we’ve built and move on. Either is a legitimate outcome.
If you continue, the engagement runs month to month with no fixed term. The monthly fee is the greater of your Sprint fee or 5% of total sales revenue for that month, exclusive of GST, evidenced by your Shopify, POS or accounting reporting and reconciled monthly.
We charge on total sales revenue because it is the cleanest and fairest measure available to both of us. A higher percentage of contribution margin would tie our fee to things that are not our work, such as how efficiently you buy stock, what you pay your team and how lean your operations run. We help you manage your margins, but how you spend your profit is yours, and we are not your accountants.
Total revenue is a single number, visible to both parties, that neither of us can massage. If we don’t grow it, you pay what you paid during the Sprint. If we do, we are paid for the growth we helped produce, after the result rather than before it.
Sprint fees are $2,500 per month for the Service Sprint, $3,500 per month for the Ecommerce Sprint and $4,000 per month for the High Ticket Sprint. All fees are inclusive of GST where applicable.
Fees are invoiced monthly in advance and are payable on the terms stated on the invoice. We may suspend work on overdue accounts after giving you notice. Fees may be reviewed with reasonable written notice, and any change will apply from your next billing period.
Our fee covers the work we do: strategy, brand and messaging, creative, build, campaign management, reporting and the consults described in these terms.
It does not cover your advertising budget or third-party platform fees, which are set out separately below. Work materially outside the agreed scope will be quoted and agreed with you before we start it.
The Sprint fee is split across three months to make it easier to pay, not to make it easier to leave. If you end the engagement before the 90 days are complete, the remaining balance of the Sprint fee becomes payable.
If you can’t commit to three months, the Sprint isn’t right for you, and we’d rather establish that at Discovery than at week six.
Your advertising budget is paid by you directly to Google and Meta. We do not hold, invoice, on-charge or take a margin on your ad spend.
We set the budget with you at Discovery and manage how it is deployed, but the commercial relationship with the advertising platforms is yours. Keeping those accounts funded and in good standing is your responsibility.
Some tools carry fees billed directly by their provider and not by us. This includes GoHighLevel and any email or automation platform you use, such as Klaviyo. Where your store uses Shopify’s built-in messaging, no additional platform fee applies.
SMS carries additional cost and will never be enabled without your prior approval. No chargeable service is switched on unilaterally.
We are not responsible for third-party platform outages, pricing changes, policy decisions or account suspensions.
You are responsible for the parts of the machine we don’t control: answering enquiries promptly, maintaining stock, delivering what you sell, and giving us timely access, approvals, information and content.
You are responsible for the accuracy and legality of material you supply and for holding the rights to it. Where these fail, results will suffer, and the performance clause below applies.
On exit you retain your leads and customer data, your advertising accounts and campaigns, your creative, your landing pages and your dashboards. Ecommerce clients retain everything built during the engagement.
For service and high-ticket engagements, the Systems, meaning the pipelines and automated messaging funnels and flows, remain BRANDLOCKER intellectual property and access does not transfer on exit. These are built specifically for the BRANDLOCKER operating model rather than as standalone assets, and are not transferable to another operator.
Ownership of Assets passes to you once the fees relating to them have been paid in full.
Each party will keep the other’s confidential information confidential and use it only for the purposes of the engagement.
We handle personal information in accordance with the Privacy Act 1988 (Cth). You remain responsible for your customer data and for holding the consents needed for us to use it in marketing activity on your behalf.
We may reference our work with you, including performance outcomes, in case studies and marketing. Tell us in writing if you’d prefer we didn’t and we won’t.
We will perform the services with due care and skill. We do not guarantee specific results.
Marketing performance depends on factors outside our control, including your market, your pricing, your delivery capability, your response to enquiries, competitor activity and platform algorithm changes. Any figures, forecasts or benchmarks we discuss are estimates based on experience, not promises.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the engagement, whether in contract, tort, negligence, statute or otherwise, is limited to the fees payable under the arrangement in place at the time the claim arises. During a Sprint, that is the Sprint fee. For ongoing clients, that is the fee for the month already agreed.
We are not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of revenue, loss of anticipated savings, loss of data, loss of goodwill or business interruption, even if we were advised such loss was possible.
We are not liable for loss arising from third-party platforms, including advertising account suspensions, policy changes, pricing changes, outages or algorithm changes, nor for loss arising from your acts or omissions, your products or services, material you supply, or your failure to meet the responsibilities set out in these terms.
Where liability cannot lawfully be excluded, including under the Australian Consumer Law, our liability is limited to resupplying the services or paying the cost of having them resupplied, at our option. Nothing in this clause limits liability that cannot lawfully be limited.
You indemnify us against claims, losses and costs arising from material you supply, from your products or services, from your breach of these terms, or from your breach of a third-party platform’s policies or applicable law.
During a Sprint, the early termination clause above applies. For ongoing clients, either party may end the engagement by giving 14 days’ written notice, and fees for the notice period remain payable.
Either party may terminate immediately if the other commits a material breach that isn’t remedied within 14 days of written notice, or becomes insolvent. We may suspend services for non-payment, or where continuing would breach a platform’s policies or the law.
On termination we will provide a reasonable handover of the Assets you retain.
If something goes wrong, tell us first. Most issues are resolved by a conversation. If a dispute can’t be resolved that way, both parties agree to attempt mediation in Queensland before starting proceedings.
We may update these terms, and material changes will be notified to current clients in writing. If any clause is found unenforceable, the rest continue to apply. Neither party is liable for failure to perform caused by events beyond its reasonable control.
These terms are governed by the laws of Queensland, Australia, and both parties submit to the courts of that state. Contact us on 1300 302 194 or at admin@brandlocker.com.au.
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